Photoprivy - iOS HEIC Images Not Proccessed – Incident details

All systems operational

iOS HEIC Images Not Proccessed

Resolved
Partial outage
Started over 4 years agoLasted about 21 hours

Affected

Mobile App

Partial outage from 12:24 AM to 9:53 PM

iOS

Partial outage from 12:24 AM to 9:53 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

    All photos that were uploaded using the HEIC format have been processed.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    We have identified the issue and are implementing a fix.

  • Investigating
    UTC
    Investigating

    Our servers are not processing images uploaded from the iOS app with the HEIC format.

    Everyone you shared these images with has not received a notification yet or can view them. Once we fix the issue, they will be able to view the image.