Blank screen after registering a new account

Resolved

Degraded performance

Started over 4 years agoDecember 21, 2021Lasted 13 days1:30 PMJanuary 03, 20222:51 PMUTC

Affected

Mobile App

iOS

Android

Updates

Resolved
January 03, 2022 at 2:51 PMUTC
Resolved
January 03, 2022 at 2:51 PMUTC
The fix is in the Google Play and App Store. Make sure you're running the current version of the app.
Identified
December 21, 2021 at 7:23 PMUTC
Identified
December 21, 2021 at 7:23 PMUTC
The issue has been identified, and we're working on fixing it.

In the meantime, you can complete the registration process by logging into the website.

We'll keep you posted when a fix is available for Android and iOS.
Investigating
December 21, 2021 at 1:30 PMUTC
Investigating
December 21, 2021 at 1:30 PMUTC
Some users are presented with a blank screen after registering a new account on the mobile app. Unfortunately, closing and reopening the app does not fix the issue.

We are currently investigating the issue.

Photoprivy - Blank screen after registering a new account – Incident details