tag:photoprivy.instatus.com,2005:/history Photoprivy Status - Incident history 2022-02-24T17:03:06.589+00:00 Photoprivy tag:photoprivy.instatus.com,2005:Incident/cl018hyes395562gyoimyfuos1k 2022-02-24T17:03:06.589+00:00 2022-02-24T17:03:06.589+00:00 Mobile and web site are down. Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: iOS, Website, Android

Feb 24, 17:03:06 GMT+0
Monitoring - Our downstream service providers are having issues, and the website and mobile app are down. We will be monitoring them and give any updates as they come..

Feb 24, 19:21:11 GMT+0
Resolved - The issue has been resolved..

]]> tag:photoprivy.instatus.com,2005:Incident/ckxg5a9r029067pooyro3a7o7 2021-12-21T13:30:34.430+00:00 2021-12-21T13:30:34.430+00:00 Blank screen after registering a new account Type: Incident

Duration: 13 days, 1 hour and 21 minutes

Affected Components: iOS, Android

Dec 21, 13:30:34 GMT+0
Investigating - Some users are presented with a blank screen after registering a new account on the mobile app. Unfortunately, closing and reopening the app does not fix the issue. We are currently investigating the issue..

Dec 21, 19:23:51 GMT+0
Identified - The issue has been identified, and we're working on fixing it. In the meantime, you can complete the registration process by logging into the website. We'll keep you posted when a fix is available for Android and iOS. .

Jan 3, 14:51:22 GMT+0
Resolved - The fix is in the Google Play and App Store. Make sure you're running the current version of the app..

]]> tag:photoprivy.instatus.com,2005:Incident/ckvgrvfs4350591folfyz6o0tk 2021-11-01T00:24:00.000+00:00 2021-11-01T00:24:00.000+00:00 iOS HEIC Images Not Proccessed Type: Incident

Duration: 21 hours and 29 minutes

Affected Components: iOS

Nov 1, 00:24:00 GMT+0
Investigating - Our servers are not processing images uploaded from the iOS app with the HEIC format. Everyone you shared these images with has not received a notification yet or can view them. Once we fix the issue, they will be able to view the image..

Nov 1, 14:50:46 GMT+0
Identified - We have identified the issue and are implementing a fix..

Nov 1, 21:47:58 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Nov 1, 21:53:17 GMT+0
Resolved - We just resolved the issue! All photos that were uploaded using the HEIC format have been processed..

]]> tag:photoprivy.instatus.com,2005:Incident/ckolmw9061377259cmoabq5ikl3a 2021-05-10T15:32:38.144+00:00 2021-05-12T17:39:19.726+00:00 App crashing after update Type: Incident

Duration: 25 days, 23 hours and 21 minutes

Affected Components: Android

May 12, 17:39:19 GMT+0
Identified - The issue has been identified and a fix is on the way..

May 10, 15:32:38 GMT+0
Investigating - We are currently investigating this incident. It appears that not all android devices are affected or crashing..

May 12, 17:55:42 GMT+0
Monitoring - We implemented a fix, published it on Google Play, and currently monitoring the result..

May 14, 13:53:00 GMT+0
Resolved - The issue was resolved, but we did not update the status page correctly. We were updating the status, so the page reflects the change accurately..

]]> tag:photoprivy.instatus.com,2005:Incident/ckod5xds5121248dgn56b54j4es 2021-05-06T17:26:37.817+00:00 2021-05-06T17:26:37.817+00:00 Unable to Upload in App Type: Incident

Duration: 13 days, 1 hour and 15 minutes

Affected Components: iOS, Android

May 6, 17:26:37 GMT+0
Investigating - Some mobile devices are having issues with uploading on the mobile app. We are working to identify the issue at this time..

May 6, 18:42:27 GMT+0
Identified - The issue has been identified and a fix will be uploaded to the Google Play and App Store shortly..

May 6, 22:39:52 GMT+0
Resolved - The issue has been resolved. Make sure you are on version 1.4.2 or greater..

May 6, 19:36:28 GMT+0
Monitoring - A fix has been pushed to the Google Play store. Please make sure you are running version 1.4.2 of the mobile app..

May 6, 22:08:08 GMT+0
Monitoring - A fix has been pushed to the App Store. Please make sure you are running version 1.4.2 of the mobile app..

]]> tag:photoprivy.instatus.com,2005:Incident/cklhcatf971697xnobcszkng25 2021-02-23T01:36:34.759+00:00 2021-02-23T01:36:34.759+00:00 Issue when uploading any media Type: Incident

Affected Components: Website

Feb 23, 01:36:34 GMT+0
Resolved - An issue has been identified and resolved that would cause uploads to fail on the web application..

]]> tag:photoprivy.instatus.com,2005:Incident/cklhc84l934632xnob8hp1yvq9 2021-02-23T01:36:05.819+00:00 2021-02-23T01:36:05.819+00:00 Random 404s Type: Incident

Affected Components: Website

Feb 23, 01:36:05 GMT+0
Resolved - Over the weekend, an issue went unnoticed, causing the web application to 404 when clicking on a link after the first page load. The issue has been identified with a third-party package, and the change has been rolled back..

]]> tag:photoprivy.instatus.com,2005:Incident/ckg4085rq1m1n0773i5e270wf 2020-10-10T18:19:53.663+00:00 2020-10-10T18:29:59.415+00:00 Website and mobile application down Type: Incident

Duration: 8 days, 18 hours and 24 minutes

Affected Components: Website, Android, iOS

Oct 10, 18:29:59 GMT+0
Identified - We just got a notification that the DNS provider is having server issues and will be rerouting traffic shortly. .

Oct 10, 18:19:53 GMT+0
Investigating - We are currently investigating this incident that is causing the website and the mobile app to be down..

Oct 10, 18:35:16 GMT+0
Monitoring - It appears that our Domain provider has redirected traffic for Photoprivy, and we will continue to monitor the website for any further issues..

Oct 10, 21:50:17 GMT+0
Resolved - Our DNS provider has resolved the issue and we are back to normal operations..

]]> tag:photoprivy.instatus.com,2005:Incident/ckfn3a77uby2e0747wdo6iwh5 2020-09-28T22:11:57.802+00:00 2020-09-28T22:33:00.665+00:00 Images not showing Type: Incident

Duration: 21 hours and 3 minutes

Affected Components: Website, Android, iOS

Sep 28, 22:33:00 GMT+0
Resolved - We just resolved the issue!.

Sep 28, 22:14:21 GMT+0
Identified - We have identified the problem and are working on fixing the issue..

Sep 28, 22:11:57 GMT+0
Investigating - Due to a recent change, photos and videos are not displaying or are returning broken links..

Sep 28, 22:21:24 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

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