Photoprivy Status - Incident history https://photoprivy.instatus.com Photoprivy Thu, 24 Feb 2022 17:03:06 +0000 Mobile and web site are down. Type: Incident Duration: 2 hours and 18 minutes Affected Components: iOS, Website, Android Feb 24, 17:03:06 GMT+0 - Monitoring - Our downstream service providers are having issues, and the website and mobile app are down. We will be monitoring them and give any updates as they come. Feb 24, 19:21:11 GMT+0 - Resolved - The issue has been resolved. Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:03:06</var> GMT+0</small><br><strong>Monitoring</strong> - Our downstream service providers are having issues, and the website and mobile app are down. We will be monitoring them and give any updates as they come..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:21:11</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved..</p> ]]> Thu, 24 Feb 2022 17:03:06 +0000 https://photoprivy.instatus.com/incident/cl018hyes395562gyoimyfuos1k https://photoprivy.instatus.com/incident/cl018hyes395562gyoimyfuos1k Blank screen after registering a new account Type: Incident Duration: 13 days, 1 hour and 21 minutes Affected Components: iOS, Android Dec 21, 13:30:34 GMT+0 - Investigating - Some users are presented with a blank screen after registering a new account on the mobile app. Unfortunately, closing and reopening the app does not fix the issue. We are currently investigating the issue. Dec 21, 19:23:51 GMT+0 - Identified - The issue has been identified, and we're working on fixing it. In the meantime, you can complete the registration process by logging into the website. We'll keep you posted when a fix is available for Android and iOS. Jan 3, 14:51:22 GMT+0 - Resolved - The fix is in the Google Play and App Store. Make sure you're running the current version of the app. Type: Incident

Duration: 13 days, 1 hour and 21 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>13:30:34</var> GMT+0</small><br><strong>Investigating</strong> - Some users are presented with a blank screen after registering a new account on the mobile app. Unfortunately, closing and reopening the app does not fix the issue. We are currently investigating the issue..</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>19:23:51</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified, and we're working on fixing it. In the meantime, you can complete the registration process by logging into the website. We'll keep you posted when a fix is available for Android and iOS. .</p> <p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>14:51:22</var> GMT+0</small><br><strong>Resolved</strong> - The fix is in the Google Play and App Store. Make sure you're running the current version of the app..</p> ]]> Tue, 21 Dec 2021 13:30:34 +0000 https://photoprivy.instatus.com/incident/ckxg5a9r029067pooyro3a7o7 https://photoprivy.instatus.com/incident/ckxg5a9r029067pooyro3a7o7 iOS HEIC Images Not Proccessed Type: Incident Duration: 21 hours and 29 minutes Affected Components: iOS Nov 1, 00:24:00 GMT+0 - Investigating - Our servers are not processing images uploaded from the iOS app with the HEIC format. Everyone you shared these images with has not received a notification yet or can view them. Once we fix the issue, they will be able to view the image. Nov 1, 14:50:46 GMT+0 - Identified - We have identified the issue and are implementing a fix. Nov 1, 21:47:58 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Nov 1, 21:53:17 GMT+0 - Resolved - We just resolved the issue! All photos that were uploaded using the HEIC format have been processed. Type: Incident

Duration: 21 hours and 29 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>00:24:00</var> GMT+0</small><br><strong>Investigating</strong> - Our servers are not processing images uploaded from the iOS app with the HEIC format. Everyone you shared these images with has not received a notification yet or can view them. Once we fix the issue, they will be able to view the image..</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:50:46</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are implementing a fix..</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:47:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:53:17</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! All photos that were uploaded using the HEIC format have been processed..</p> ]]> Mon, 1 Nov 2021 00:24:00 +0000 https://photoprivy.instatus.com/incident/ckvgrvfs4350591folfyz6o0tk https://photoprivy.instatus.com/incident/ckvgrvfs4350591folfyz6o0tk App crashing after update Type: Incident Duration: 25 days, 23 hours and 21 minutes Affected Components: Android May 12, 17:39:19 GMT+0 - Identified - The issue has been identified and a fix is on the way. May 10, 15:32:38 GMT+0 - Investigating - We are currently investigating this incident. It appears that not all android devices are affected or crashing. May 12, 17:55:42 GMT+0 - Monitoring - We implemented a fix, published it on Google Play, and currently monitoring the result. May 14, 13:53:00 GMT+0 - Resolved - The issue was resolved, but we did not update the status page correctly. We were updating the status, so the page reflects the change accurately. Type: Incident

Duration: 25 days, 23 hours and 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>17:39:19</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is on the way..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>15:32:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. It appears that not all android devices are affected or crashing..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>17:55:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix, published it on Google Play, and currently monitoring the result..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>13:53:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue was resolved, but we did not update the status page correctly. We were updating the status, so the page reflects the change accurately..</p> ]]> Mon, 10 May 2021 15:32:38 +0000 https://photoprivy.instatus.com/incident/ckolmw9061377259cmoabq5ikl3a https://photoprivy.instatus.com/incident/ckolmw9061377259cmoabq5ikl3a Unable to Upload in App Type: Incident Duration: 13 days, 1 hour and 15 minutes Affected Components: iOS, Android May 6, 17:26:37 GMT+0 - Investigating - Some mobile devices are having issues with uploading on the mobile app. We are working to identify the issue at this time. May 6, 18:42:27 GMT+0 - Identified - The issue has been identified and a fix will be uploaded to the Google Play and App Store shortly. May 6, 22:39:52 GMT+0 - Resolved - The issue has been resolved. Make sure you are on version 1.4.2 or greater. May 6, 19:36:28 GMT+0 - Monitoring - A fix has been pushed to the Google Play store. Please make sure you are running version 1.4.2 of the mobile app. May 6, 22:08:08 GMT+0 - Monitoring - A fix has been pushed to the App Store. Please make sure you are running version 1.4.2 of the mobile app. Type: Incident

Duration: 13 days, 1 hour and 15 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>17:26:37</var> GMT+0</small><br><strong>Investigating</strong> - Some mobile devices are having issues with uploading on the mobile app. We are working to identify the issue at this time..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>18:42:27</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix will be uploaded to the Google Play and App Store shortly..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>22:39:52</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. Make sure you are on version 1.4.2 or greater..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>19:36:28</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been pushed to the Google Play store. Please make sure you are running version 1.4.2 of the mobile app..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>22:08:08</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been pushed to the App Store. Please make sure you are running version 1.4.2 of the mobile app..</p> ]]> Thu, 6 May 2021 17:26:37 +0000 https://photoprivy.instatus.com/incident/ckod5xds5121248dgn56b54j4es https://photoprivy.instatus.com/incident/ckod5xds5121248dgn56b54j4es Issue when uploading any media Type: Incident Affected Components: Website Feb 23, 01:36:34 GMT+0 - Resolved - An issue has been identified and resolved that would cause uploads to fail on the web application. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>01:36:34</var> GMT+0</small><br><strong>Resolved</strong> - An issue has been identified and resolved that would cause uploads to fail on the web application..</p> ]]> Tue, 23 Feb 2021 01:36:34 +0000 https://photoprivy.instatus.com/incident/cklhcatf971697xnobcszkng25 https://photoprivy.instatus.com/incident/cklhcatf971697xnobcszkng25 Random 404s Type: Incident Affected Components: Website Feb 23, 01:36:05 GMT+0 - Resolved - Over the weekend, an issue went unnoticed, causing the web application to 404 when clicking on a link after the first page load. The issue has been identified with a third-party package, and the change has been rolled back. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>01:36:05</var> GMT+0</small><br><strong>Resolved</strong> - Over the weekend, an issue went unnoticed, causing the web application to 404 when clicking on a link after the first page load. The issue has been identified with a third-party package, and the change has been rolled back..</p> ]]> Tue, 23 Feb 2021 01:36:05 +0000 https://photoprivy.instatus.com/incident/cklhc84l934632xnob8hp1yvq9 https://photoprivy.instatus.com/incident/cklhc84l934632xnob8hp1yvq9 Website and mobile application down Type: Incident Duration: 8 days, 18 hours and 24 minutes Affected Components: Website, Android, iOS Oct 10, 18:29:59 GMT+0 - Identified - We just got a notification that the DNS provider is having server issues and will be rerouting traffic shortly. Oct 10, 18:19:53 GMT+0 - Investigating - We are currently investigating this incident that is causing the website and the mobile app to be down. Oct 10, 18:35:16 GMT+0 - Monitoring - It appears that our Domain provider has redirected traffic for Photoprivy, and we will continue to monitor the website for any further issues. Oct 10, 21:50:17 GMT+0 - Resolved - Our DNS provider has resolved the issue and we are back to normal operations. Type: Incident

Duration: 8 days, 18 hours and 24 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>18:29:59</var> GMT+0</small><br><strong>Identified</strong> - We just got a notification that the DNS provider is having server issues and will be rerouting traffic shortly. .</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>18:19:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident that is causing the website and the mobile app to be down..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>18:35:16</var> GMT+0</small><br><strong>Monitoring</strong> - It appears that our Domain provider has redirected traffic for Photoprivy, and we will continue to monitor the website for any further issues..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>21:50:17</var> GMT+0</small><br><strong>Resolved</strong> - Our DNS provider has resolved the issue and we are back to normal operations..</p> ]]> Sat, 10 Oct 2020 18:19:53 +0000 https://photoprivy.instatus.com/incident/ckg4085rq1m1n0773i5e270wf https://photoprivy.instatus.com/incident/ckg4085rq1m1n0773i5e270wf Images not showing Type: Incident Duration: 21 hours and 3 minutes Affected Components: Website, Android, iOS Sep 28, 22:33:00 GMT+0 - Resolved - We just resolved the issue! Sep 28, 22:14:21 GMT+0 - Identified - We have identified the problem and are working on fixing the issue. Sep 28, 22:11:57 GMT+0 - Investigating - Due to a recent change, photos and videos are not displaying or are returning broken links. Sep 28, 22:21:24 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 21 hours and 3 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:33:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:14:21</var> GMT+0</small><br><strong>Identified</strong> - We have identified the problem and are working on fixing the issue..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:11:57</var> GMT+0</small><br><strong>Investigating</strong> - Due to a recent change, photos and videos are not displaying or are returning broken links..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>22:21:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Mon, 28 Sep 2020 22:11:57 +0000 https://photoprivy.instatus.com/incident/ckfn3a77uby2e0747wdo6iwh5 https://photoprivy.instatus.com/incident/ckfn3a77uby2e0747wdo6iwh5