Photoprivy - iOS HEIC Images Not Proccessed – Incident details

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iOS HEIC Images Not Proccessed

ResolvedPartial outage21 hours 29 minutes

Affected

Mobile App

Partial outage from 12:24 AM to 9:53 PM

iOS

Partial outage from 12:24 AM to 9:53 PM

  • ResolvedUTC

    We just resolved the issue!

    All photos that were uploaded using the HEIC format have been processed.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    We have identified the issue and are implementing a fix.

  • InvestigatingUTC

    Our servers are not processing images uploaded from the iOS app with the HEIC format.

    Everyone you shared these images with has not received a notification yet or can view them. Once we fix the issue, they will be able to view the image.